Privacy Policy

Last updated: January 2026

Who we are

Lumos Marketing ("we", "us", "our") is a digital marketing service based in London, UK, providing website design and ongoing digital stewardship for local businesses. Our contact email is lumoslite.uk@gmail.com.

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What data we collect

We only collect personal data that you actively provide to us. This may include:

• Your name and business name
• Your email address
• Information about your business and enquiry
• Any other information you choose to share with us

We do not collect any data automatically through our website. We do not use cookies for tracking or analytics, and we do not use any third-party tracking scripts.

How we collect your data

We collect data only when you choose to contact us — for example, by completing our contact form or sending us an email directly. Our contact form is processed by Formspree (formspree.io), a third-party form processing service. When you submit the contact form, your data is transmitted securely to Formspree's servers and forwarded to our inbox at lumoslite.uk@gmail.com. Formspree may temporarily retain a copy of your submission in their dashboard. Formspree is GDPR-compliant and processes data in accordance with their Privacy Policy. We do not store your submission on any server we control.

How we use your data

We use the information you provide solely to:

• Respond to your enquiry
• Provide the services you have requested
• Communicate with you about your project or subscription

We will never use your data for unsolicited marketing, and we will never sell or share your data with third parties for their own purposes.

Legal basis for processing

We process your personal data on the following legal bases:

• Consent — when you tick the consent checkbox on our contact form before submitting your enquiry.
• Legitimate interests — to respond to your enquiry and manage our business relationship with you, where this does not override your rights.
• Contract — when processing is necessary to provide the services you have agreed to.

How long we keep your data

We retain your personal data only for as long as necessary:

• Enquiry emails are kept for up to 12 months if no project begins, after which they are deleted.
• Client project correspondence is retained for up to 6 years for legal and accounting purposes, in line with standard UK business practice.

Sharing your data

We do not sell, rent, or share your personal data with third parties for marketing purposes. We use Formspree to process contact form submissions — this means your enquiry data passes through their servers as described above. Beyond this, we may share data with trusted service providers who assist us in delivering our services (such as our email provider), but only under strict confidentiality obligations and only to the extent necessary.

Your rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct any inaccurate data we hold.
• Erasure — ask us to delete your personal data in certain circumstances.
• Restriction — ask us to restrict how we use your data.
• Portability — request your data in a portable format.
• Object — object to our processing of your data where we rely on legitimate interests.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at lumoslite.uk@gmail.com. We will respond within 30 days.

Cookies

This website does not use cookies. No tracking cookies, analytics cookies, or third-party cookies are set when you visit our site. For more information, please see our Cookie Policy.

Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. All data is handled with care and access is limited to those who need it to deliver our services.

Changes to this policy

We may update this Privacy Policy from time to time. Any significant changes will be reflected in the "last updated" date at the top of this page. We encourage you to review this page periodically.

Contact & complaints

If you have any questions about this Privacy Policy or how we handle your data, please contact us at lumoslite.uk@gmail.com.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the UK's data protection authority, the Information Commissioner's Office (ICO): ico.org.uk.